TiVo Safeguards Audience Innovations With Commvault® and Eagle Technologies™

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Case Study: TiVo


Entertainment technology pioneer boosts business continuity and customer service levels by modernizing backup and recovery


The challenge

  • Reduce complexity and uncertainty associated with tape-based backups
  • Improve backup success rate and data restore time
  • Replace multiple point products and legacy solutions that are no longer supported
  • Meet internal customer service level agreements for backups
  • Cope with shrinking IT resources

The benefits

  • Phase 1 project goals achieved two months earlier than expected
  • Deduplication has improved storage efficiency, reducing backup volumes by 28 percent and enabling protection of 30 percent more data than originally anticipated
  • Improved business continuity by increasing backup success to 97 percent and restore times by 60 percent based on TiVo in-house testing
  • Relieved IT resource constraints and reduced turnover by providing self-service access to departments to perform their own restores
  • Increased ability to meet compliance requirements with successful SOX audit results

The solution

  • Consolidate on a single Commvault backup and recovery solution across the entire environment
  • Partner with Eagle throughout the migration and to provide Level 1 Eagle Watch support on an ongoing basis

Case Study TiVo

Industry: Technology

Headquarters: San Jose, California, US

www.tivo.com

Escape the backup rollercoaster

Rollercoasters are great when you can get off and take a breather. But for the IT team at TiVo, life had become one continuous nerve-wracking ride. “Every day there was a 50 percent chance that a backup would fail, which was extremely frustrating for our already over-stretched IT staff,” explains Barry Hubbard, Senior Director of Infrastructure at TiVo.

All that changed in early 2018 when TiVo transformed its data management approach with Commvault and trusted integration partner Eagle Technologies. “Our backup success rate is now at 97 percent and improving all the time as we refine our processes,” says Hubbard. “Commvault has been life-changing for the team; we now have consistent, reliable and secure backups.”

From minefield to modernized data management

TiVo’s technological innovations, ground-breaking designs, and audience insights create the ultimate entertainment experience for millions of people around the world. To stay ahead of the competition, TiVo needs to keep innovating and improving. “To deliver a great experience to our customers and their audiences, we need to ensure the systems that underpin our business are protected against data loss and outages,” says Hubbard.

"Data protection is no longer a minefield. With Commvault, we’ve improved business continuity and service levels so we can focus on innovating and meeting our customers’ needs."

Barry Hubbard
Senior Director of Infrastructure at TiVo

TiVo was largely dependent on tape-based backups to protect its systems, which are housed in multiple data centers around the world. This made retrieving data time-consuming and unreliable. “We were using legacy backup solutions that offered restricted recovery and deduplication options,” adds Hubbard.

With Commvault, TiVo has been able to overcome these challenges by modernizing its data management capabilities. “Life before Commvault was a minefield – you never knew when you might come across a major issue,” says Hubbard.

TiVo selected Commvault after completing a number of workshops and assessments with partner Eagle. “Eagle conducted an in-depth discovery exercise to help determine the licenses and hardware configurations we needed,” explains Hubbard.

With assistance from Commvault and Eagle, TiVo achieved its phase one goals two months early. “Commvault and Eagle were collaborative and flexible,” says Hubbard. “A year on from deployment, Eagle still provides level one support, which combined with the Commvault solution gives great peace of mind and cost savings.”

Deliver a better user experience with greater availability

The Commvault solution protects 1.5 petabytes of critical business data spread across Microsoft Windows and SQL, Oracle and SAP systems. Its deduplication capabilities have reduced the volume of backups by 28 percent data restore times have increased by 60 percent during in-house tests.

The storage efficiency and performance of Commvault means that TiVo can protect 30 percent more data than initially expected and meet its Sarbanes-Oxley obligations for data protection. With a single solution, TiVo has greater visibility across its environment, which means it can identify and recover from issues faster. The company has also been able to increase efficiency by providing internal stakeholders with self-service capabilities so they can manage their own restores.

More reliable and rapid data recovery ensures TiVo can safeguard innovation and customer services in the event of an IT incident, as Hubbard confirms: “Data protection is no longer a minefield. With Commvault, we’ve improved business continuity and service levels so we can focus on innovating and meeting our customers’ needs.”

At-a-glance

TiVo in numbers


  • 1,700 employees
  • 10 locations

The backup environment


Key assets protected


  • Microsoft Windows and SQL
  • Linux
  • SAP
  • Oracle

60%
faster data restore times

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